Shipping policy
Delivery is FREE for all orders over £200 (including VAT) England, Wales and some parts of Scotland only
Maximum delivery charge for poles and tracks over 120cm(4ft) in length and larger items is £12.95 and sent via carrier
All other smaller items are charged by weight/size and usual sent via Royal Mail
The remainder of the UK which includes Scottish Central belt/Highlands and Islands, Scilly Isles and Channel Islands - prices as detailed below
Maximum delivery charge for poles and tracks over 120cm(4ft) in length and larger items is £12.95 and sent via carrier
All other smaller items are charged by weight/size and usual sent via Royal Mail
The remainder of the UK which includes Scottish Central belt/Highlands and Islands, Scilly Isles and Channel Islands - prices as detailed below
Shipping costs for items 90cm(3ft) and over in length and/or over 2kg in weight for these areas sent via carrier -
Eire - we are currently not taking orders from Eire sorry
Northern Ireland only selected items (please contact us)
Isle of Man/Wight £45
Jersey and Guernsey £45
Scottish Central belt - £18
Scottish Highlands £45
Scottish Islands £60
Isle of Man/Wight £45
Jersey and Guernsey £45
Scottish Central belt - £18
Scottish Highlands £45
Scottish Islands £60
All other smaller items are charged by weight/size and usual sent via Royal Mail
Delivery Schedule
DELIVERY UPDATE - Royal Mail and some carriers are taking 1-3 days for delivery
Your order will be processed the same working day or the next working day as you have placed it. "In Stock" orders should be delivered the following working day. Some items may take a little longer depending on Brand. Cut off times DO apply. Weekends and bank holidays are NOT included in these time frames.
A despatch email will be sent to notify you, so you should expect delivery the following day.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Replacements will be sent accordingly.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Your order will need to be signed for when delivered, so please give a delivery address where someone will be in. If no-one is in when your delivery arrives, a card will be left with a phone number for you to call to arrange for another delivery attempt. If the carriers cannot deliver and don't hear from you, your order will be returned to us and you would need to pay £22.00 + vat for another delivery.
IMPORTANT
PLEASE CHECK YOUR PACKAGE(S) FOR DAMAGE!
ALSO CHECK THAT YOU ARE SIGNING FOR THE CORRECT NUMBER OF PACKAGES.
IF THERE IS ANY EXTERIOR DAMAGE, PLEASE CHECK PRODUCTS IN THE PACKAGE ARE OK.
IF IN DOUBT SIGN FOR AS DAMAGED OR SHORT.
A CLAIM CAN NOT BE MADE IF SIGNED FOR AS IN GOOD CONDITION
We advise that you do not book a fitter, or any other tradesman to carry out any work until you have received and checked the goods you have ordered.
WE CANNOT ACCEPT RESPONSIBILITY FOR ANY COSTS YOU INCUR IF THIS ADVICE IS NOT FOLLOWED
Your order will be processed the same working day or the next working day as you have placed it. "In Stock" orders should be delivered the following working day. Some items may take a little longer depending on Brand. Cut off times DO apply. Weekends and bank holidays are NOT included in these time frames.
A despatch email will be sent to notify you, so you should expect delivery the following day.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Replacements will be sent accordingly.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Your order will need to be signed for when delivered, so please give a delivery address where someone will be in. If no-one is in when your delivery arrives, a card will be left with a phone number for you to call to arrange for another delivery attempt. If the carriers cannot deliver and don't hear from you, your order will be returned to us and you would need to pay £22.00 + vat for another delivery.
IMPORTANT
PLEASE CHECK YOUR PACKAGE(S) FOR DAMAGE!
ALSO CHECK THAT YOU ARE SIGNING FOR THE CORRECT NUMBER OF PACKAGES.
IF THERE IS ANY EXTERIOR DAMAGE, PLEASE CHECK PRODUCTS IN THE PACKAGE ARE OK.
IF IN DOUBT SIGN FOR AS DAMAGED OR SHORT.
A CLAIM CAN NOT BE MADE IF SIGNED FOR AS IN GOOD CONDITION
We advise that you do not book a fitter, or any other tradesman to carry out any work until you have received and checked the goods you have ordered.
WE CANNOT ACCEPT RESPONSIBILITY FOR ANY COSTS YOU INCUR IF THIS ADVICE IS NOT FOLLOWED
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.